TERMS OF SERVICE
These terms and conditions apply to the purchase of goods by you from us via our website.
The placement of an order for goods indicates your acceptance of these terms and conditions.
We are CONTEM LIMITED, a company registered in England and Wales with company number 12543038. Our registered office is 26 Preston Road, Poole, Dorset BH15 3BL. In Our Terms of Business, we may use ‘Contem’, ‘Contem Ltd’, ‘we’, ‘us’ or ‘our’ to refer to Contem Limited.
You (in Our Terms of Business, we may use ‘your’ to refer to you) are a customer or potential customer who visits our website and/or buys products through our website. You may be a person, firm or company. If you are a firm or company, you confirm that whoever deals with us has authority to do so and to agree to Our Terms of Business on behalf of the company or partners in the firm.
IF YOU HAVE A QUESTION
If you have a question about Our Terms of Business or any of our Policies, please contact us. We recommend you keep a copy of Our Terms of Business for future reference.
HOW TO CONTACT US
Please see our Contact page.
DOING BUSINESS WITH US
Images and descriptions used instore or online are to help illustrate the use of our products. Printed material and computer displays may not accurately show colours, textures or finishes. We recommend that you obtain samples before buying.
Naturally, due to the manufacturing processes and natural materials used in many of our products, there may be variations in the size, colour, shade and texture between individual tiles, or between batches of products; and sizes, weights, capacities, dimensions and measurements indicated on our site may vary too.
Naturally, products may be porous, subject to veining, prone to staining, prone to pitting and/or prone to change their appearance and/or performance over time.
Packaging may vary from that shown on images.
CHOOSING AND BUYING
You are responsible for deciding what you need and in what quantities. We recommend that you:
select products with a suitable specification for your intended use;
buy enough for your whole project and allow for tolerances in estimating quantities, wastage and breakage.
Online, you may check your order and amend any errors before placing an order online (we recommend that you do this). We confirm receipt of all orders by email (this does not commit us to accept the order).
Online, we accept an order when the products are despatched to you or you collect them. Until then we have the right to cancel for any reason and if we do so we will refund what you have paid.
DELIVERY AND COLLECTIONS
See our Delivery and Collection Policy for details of our delivery service and costs and for details of how you may collect products from a store.
When we give a date for delivery or collection, this will be an estimate and is not guaranteed as a firm date. Time is not of the essence. To avoid disappointment and wasted costs, we recommend that you do not make any firm arrangements to use products (for example, arranging a time for a tiler to fit tiles) until you have received them. Otherwise, for example, you may have to pay a tiler for their wasted time and we will not be responsible for reimbursing this cost.
We may make promotional offers available. Details of current promotions will be displayed online, as applicable and the following will apply in addition:
promotions may be limited to particular products, particular time periods;
we do not guarantee to keep products in stock throughout the period of a promotion;
discounts (for example up to a third off) will be against the price we charged immediately before the promotion began (not off the price we may have charged at some other time) and different discounts may apply to different products;
discount codes (for example Voucher Codes) will be applied against the designated products and for the designated validity period given for the particular discount code and discount will be against our prevailing price when you buy (not the price we may have charged at some other time) during the validity period of the particular discount code;
free products (for example buy five and get the sixth free) will be given only when the specified minimum quantity of products in the promotion are purchased at the same time and the free product will be the lowest priced product;
unless we say otherwise for a particular promotion, promotions cannot be used in conjunction with any other offers, discounts or promotions, apart from Trade discount;
if you return a product that was purchased as part of a discount promotion, we will refund the price you actually paid (not the full price);
if you return products that were purchased as part of a free products promotion (for example. buy five and get the sixth free), or which entitled you to a free gift, you must return the free products and/or free gift as well as the products you paid for;
we have the right to amend or withdraw promotional offers at any time.
INSTALLATION AND SAFETY
Check tiles carefully before fixing them. Look out for variations in shade. We cannot replace tiles once they have been cut, had adhesive or other chemicals applied or been fixed to a substrate, for example a wall or floor. For more see our Cancellation, Returns and Refunds Policy.
The products we sell may be hazardous, especially if misused. Take care when handling (especially when lifting or using chemicals). Follow the manufacturer’s instructions and warnings. Use appropriate safety equipment, tools and procedures including any recommended by the manufacturer. Only use products for their recommended application.
An adult should supervise anyone under the age of 18.
We do not knowingly sell to children and orders may only be placed by persons 18 or over.
CANCELLATION, RETURNS AND REFUNDS
Our Cancellation, Returns and Refunds Policy explains your rights to cancel orders, return products and receive refunds.
Some products need regular care and attention (for example maintenance, cleaning or treatment) to maintain their look, performance and safety features. Follow the manufacturer’s instructions and warnings. Use appropriate safety equipment, tools and procedures including any recommended by the manufacturer.
Where products come with a manufacturer’s guarantee enforceable by you, the benefits are in addition to your rights under Our Terms of Business.
RESOLVING ANY PROBLEMS
If you are not entirely satisfied with your purchase, please contact our Customer Services team. We will try to resolve any problems as quickly as we can. If necessary, we will explain how you can use our complaints procedure.
DATA AND PRIVACY
INTELLECTUAL PROPERTY RIGHTS
The intellectual property rights (including copyright, rights related to copyright such as moral rights, patents, rights in inventions, trademarks, geographical indications, service marks, trade names, design rights, rights in get-up, domain names, business names, rights in computer software, database rights, the right to sue for infringement, unfair competition and passing off, and all similar rights of whatever nature) in or to our website, products we offer for sale and material (for example artwork, photographic work) displayed in our stores and/or on our website and/or our social media accounts (for example, Facebook, Instagram and Twitter) will be owned by us, or owned by a third party and used by us with their permission.
Such intellectual property rights may not be used, modified, copied, stored or shared by you or by anyone on your behalf, except with our written permission and in the case of social media, in accordance with the terms and conditions of the social media service provider.
RESPONSIBLE CUSTOMER CONTENT
We welcome your opinions and feedback. All content and comments submitted by you must be contributed responsibly and respectfully and feedback on traders must be a true reflection of the work done.
Posting to our website or social medial accounts anything that in our opinion is obscene, derogatory, defamatory or otherwise unsuitable is prohibited and we have the right to remove it or have it removed.
WEBSITE AND COMMUNICATIONS SYSTEMS
Use of our website is subject to our Acceptable Use Policy.
We use reasonable endeavours to ensure that our website, email and other communication systems are generally available, but we have the right to suspend service and restrict or prevent access (temporarily or permanently), for example to carry out maintenance or for security reasons, or due to misuse.
We are not responsible for and shall not be liable for the availability or content of third-party websites and other resources that can be reached through links from our website or social media content